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Shipping & Delivery

Delivery Times

  • Standard delivery for Legends Wood and PolyBilt Plantation Shutters is between two and four weeks.
  • Standard delivery for Legends Stock Vinyl Shutters is between two and three weeks.

Receiving Freight

All shipments must be checked for shortage and visible damage before signing the Bill of Lading or accepting the shipment. Open your freight immediately, and make sure there is no concealed damage. Visible Damage must be reported immediately, and concealed damage must be reported within Five Days of your receipt.  If you do not report freight damage immediately, the damage will not be covered by the carrier, and you will be responsible for the repair/remake of the product.

 Freight Damage Procedure:

  1. If your shipment has incurred freight damage, you must keep all packaging necessary to return the damaged goods to our factory. Indicate on the Bill of lading that there was damage and the location of the damage on the carton. 
  2. Contact Legends Direct immediately at 888-728-9670. We will help you facilitate a claim with the freight carrier. Your damaged freight will be repaired or replaced expeditiously.