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Warranty & Returns

Limited Lifetime Shutter Warranty

Legends Plantation Shutters have a Lifetime Limited Warranty for as long as the original purchaser owns the shutter(s) (or as otherwise stated*), Provided such products were properly installed, and such products were made or assembled exclusively from original materials and components. Any resale or other transfer of the product and/or materials voids this warranty.

Standard and Premium Wood Shutters have a five year limited warranty on color fastness of solid colors, and a three year limited warranty on the color fastness of stained products. Although washed colors are not typically warranted in the shutter industry, Legends Plantation Shutters has a three year limited warranty for the color fastness of washed colors. Legends PolyBilt Shutters have a five year warranty on color fastness of painted and unpainted colors.

This warranty does not cover any condition of damage to the shutter or window from unauthorized repairs, motorized devices, accidents, alterations, misuse, abuse, acts of God, normal wear, and exposure to elements, excessive humidity, fading, or discoloration over time or failure with respect to measurement, installation, cleaning or maintenance. Improper, inappropriate, or unauthorized replacement of parts, repair or maintenance voids this warranty. Minor imperfections in shutters, not readily apparent from a distance of four feet under ordinary light, will not be accepted as defective.

This warranty excludes all liability for removal of the shutter and reinstallation in the same or another window, or damage to the window frame, glass or any other portion of the window. Due to manufacturing, natural variations in color, grain and texture in the products, Legends Direct is not able to guarantee exact matches on subsequent orders. Returns cannot be authorized due to these normal variations.

Repair or remake of defective products is the sole remedy under this warranty and in no event shall Legends Direct be liable for costs to remove and/or reinstall the product. Adjustments will be made with only like or similar parts. This warranty does not include shipping charges, costs of labor for measuring, installation, or trip charges. Warranty claims must be accompanied by proof of purchase, as well as details regarding the nature of the problem, location of the product, etc. 

This warranty is EXCLUSIVE AND IN LIEU OF ALL OTHER OBLIGATIONS, LIABILITIES OR WARRANTIES. All other warranties, both expressed and implied, are explicitly disclaimed. In no event shall Legends Direct be liable or responsible for INCIDENTAL OR CONSEQUENTIAL DAMAGES, or for any other direct or indirect damage, loss, cost, expense or fee. Some states do not allow the exclusion or limitation of implied warranties, or incidental or consequential damages, so the above limitation may not apply to your state.  This warranty gives specific legal rights, which vary from state to state.

Returns

All claims for incorrect or defective merchandise must be made within Five Days of receipt of merchandise. Any errors in the fulfillment of the order or defects in the product must be brought to our attention before installation or alteration. Legends Direct reserves the right to repair or replace our shutters in the manner we deem best. Please note, minor imperfections not readily apparent from a four foot distance and under ordinary light will not be accepted as defects. Please call 888-728-9670 for information on properly returning your shutters.