Ordering Information & Notice
Ordering Information
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- Regular production time takes 12 to 20 business days.
- Standard shipping method is UPS Ground.
- Rush orders are available - time frame and surcharge will depend on the pattern and order size.
- A 10% fee will be applied to any alteration made to orders already in production.
- The factory will take 1/2" allowance form the specified width on all "inside mount" shades.
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Important Notices
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- Due to the nature of our weaves, tones and colors may vary from the sample book. Small stretching and twisting is inherent in our crafted natural woven woods.
- On natural fiber weaves (Uxmal, Sayil, coba, Itzamal , Coba, Copan, Chaltun, Telchan, Tulum) sun exposure may cause faster discoloration.
- We recommend ordering at the same time all the shades that might be installed together, since tones and colors may vary from order to order due to the nature of the natural materials.
- Material warping is sometimes inevitable. This can be easily solved by twisting the installed shade in the opposite direction of warp to correct any small differences.
- Lift cords on Rollease systems might lose their adjustment during shipping and handling. They can be adjusted easily by moving the cord clips on he Rollease rods.
- Crooked material might result from packing and shipping. These will correct themselves in most cases after installing shades and letting them hang for a few days.
- Keep children away from cords.
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Call 1-800-823-6677 to speak with a knowledgeable Shutter and Blind Specialist.
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